Terms of service

Terms of Service

Last Updated: 18/06/2026

Welcome to Belle Plum. By accessing our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Overview

Throughout this website, the terms "we", "us", and "our" refer to Belle Plum. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Products

Belle Plum specialises in handmade press-on nails and related accessories.

Due to the handmade nature of our products:

Minor variations in colour, design placement, embellishments, and finish may occur.
Product photographs are provided for reference purposes and may vary slightly from the final product due to lighting, screen settings, and handmade production.

These variations do not constitute defects.

3. Sizing Responsibility

Customers are responsible for selecting the correct nail size when placing an order.

Belle Plum provides sizing guidance to assist customers; however, we cannot be held responsible for incorrect sizing selections made by customers.

Orders cannot be refunded, returned, or exchanged due to incorrect sizing chosen during checkout.

4. Pricing and Payments

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

Payment must be received in full before an order is processed or dispatched.

We reserve the right to modify pricing at any time without notice.

5. Order Processing

Orders are processed within the timeframes displayed on the website.

Processing times are separate from shipping and delivery times.

During peak periods, promotions, holidays, or unforeseen circumstances, processing times may be extended.

6. Shipping and Delivery

Delivery estimates are provided as guidelines only and are not guaranteed.

Belle Plum is not responsible for delays caused by:

Courier services
Customs processes
Severe weather conditions
Public holidays
Events outside our reasonable control

Risk of loss transfers to the customer once the order has been handed to the courier.

7. Returns and Exchanges

Please refer to our Return & Exchange Policy for detailed information.

For hygiene and safety reasons, Belle Plum does not accept returns or exchanges except in cases where:

The item arrives damaged; or
Belle Plum has sent an incorrect item or size compared to the order placed.

8. Product Use

Customers are responsible for following all application, removal, and care instructions provided by Belle Plum.

Belle Plum is not liable for:

Damage resulting from improper application or removal
Allergic reactions to adhesives, glues, or related products
Misuse of products

If irritation occurs, discontinue use immediately.

9. Intellectual Property

All content on this website, including but not limited to:

Product designs
Images
Logos
Branding
Graphics
Written content

is the property of Belle Plum and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Belle Plum shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product purchased.