Refund policy

Return & Exchange Policy

Last Updated: 17/06/2026

At Belle Plum, each set of press-on nails is carefully handcrafted and prepared with attention to detail. Due to the custom and hygienic nature of our products, we are unable to accept returns or exchanges except in limited circumstances outlined below.

Returns

We do not accept returns on any press-on nail sets, application kits, or accessories once an order has been placed and dispatched.

For hygiene and safety reasons, all sales are final.

Exchanges

We do not offer exchanges for:

Incorrect sizes selected by the customer
Change of mind
Preference changes after purchase
Orders placed incorrectly by the customer

We strongly recommend reviewing our sizing guide and measuring your nails carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if we have sent you an item that differs from what you ordered, please contact us within 48 hours of delivery.

To assist you, please provide:

Your order number
Clear photographs of the product received
A description of the issue

If the claim is approved, Belle Plum will arrange an appropriate solution, which may include a replacement, exchange, or store credit at our discretion.

Wrong Size Sent by Belle Plum

If you receive a size different from the size selected and confirmed in your order, please contact us within 48 hours of delivery with your order details and photographs.

Once verified, we will arrange a replacement set at no additional cost.

Please note that this policy only applies when Belle Plum has made an error. We cannot provide replacements or exchanges for sizing issues resulting from incorrect measurements or size selections made by the customer.